Janie Richmond, VP of Customer Success


Leading the way in aerospace and defense innovation.

Janie Richmond, VP of Customer Success

As VP of Customer Success, Janie leads with a strategic perspective, directing global support and sales functions with a focus on extraordinary customer satisfaction. She is responsible for accelerating business development and assuring the delivery of continuous customer value.

Janie has been with etaGLOBAL since 1998. During her tenure she has helped build sales and service teams supporting customers across the planet. With over 20 years in sales leadership, Janie has an established record of exceeding expected customer service levels and delivering tangible outcomes. Janie has managed a customer success team that is recognized by its performance consistency, urgency and genuine care for solving customer needs. Having played many support roles throughout her career, Janie draws on her experience to design and implement supply chain solutions that fulfill customer requirements, elevate the customer experience and drive greater competitive advantage for our company.

A woman of action, outside of etaGLOBAL, Janie can be found anywhere from playing golf with her husband, Mickey, at a Puerto Rican resort and flying crop dusters through east Texas plains to racing dirt bikes with the grandkids.

Serving the aerospace and defense sector
for over 40 years.

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